Frequently asked Questions

No, unfortunately we have no shop at our head office. Have a look around in our online shop and order your sonoro product comfortably from home. Or choose your device here and have it delivered to a dealer in your neighbourhood. There you can have a look at sonoro´s products and get some advice – without obligation.

Follow the operating instructions for your sonoro device. Check whether the Bluetooth function on your smartphone or tablet is switched on. Check whether one of your devices is already connected to another Bluetooth source or another Bluetooth receiver.

1 Please check the alignment of the antenna. Tips for perfect alignment can be found here in the operating manual of your device.
2. Test the device in a different location.
3. Use www.fmscan.org to check whether the selected transmitter is available in your area.

Our SMART LINE products usually receive updates automatically via the Internet. Further information and instructions can be found here in the operating manual of your system. Our products from the CLASSIC LINE do not require any further updates after purchase, as there is no Internet access available here.

To automatically update the local time, simply select the “Radio” source. In this way the summer and winter time is always updated. Of course, a manual changeover is also possible. When synchronising via the Internet, you must always set the summer and winter time manually. Please read the operating instructions of your device here.

Currently, the Internet radio and podcast services may be disrupted on our music systems. Unfortunately, these disruptions are caused by a third party supplier and are therefore beyond our direct control. In addition to sonoro music systems, millions of other Internet radio in Europe are affected.

We are working closely with the service provider to implement a solution in the form of an alternative service and we have been receiving content from another Internet radio provider since May 7, 2019 / 21:30 hours. Given the huge amount of data to migrate as soon as possible, the server structure was not stable during the first few hours of the service’s implementation. The situation has been stabilized and we assume that these problems have now been largely resolved.

If your audio system no longer receives Internet radio, proceed as follows:

Disconnect your sonoro music system completely before turning it on again (for PRESTIGE and MEISTERSTÜCK use the switch button on the back of the unit, for all other units, remove the cable from the AC adapter). Then wait for few minutes to reconnect the music system.
If this is not the case, it is recommended to perform a factory settings reset or possibly reset your network router. Please refer to your user manual.

The old web portal www.wifiradio-frontier.com is no longer available and you cannot use it to create your own account and/or add your own stations. If you want a station to be added to the database, please use the following link to generate a ticket (choose New radio station or New podcast under “Template”): https://support.wifiradiofrontier.com/portal/newticket

Due to the change of supplier, favorites must be saved again. In addition, you may notice minor changes in the menu structure of your device.

We apologize for any inconvenience caused by these changes. We have implemented these changes in order to ensure the continuity of the service. Even if the scenario of a change of supplier has been intensively tested in advance, it can initially lead to reduced service stability.
For more information on the data migration status, please visit the following website : https://status.frontiersmart.com/

If you have any further questions about this, please do not hesitate to contact our support team. You can reach us by e-mail at support@sonoro.de.

We thank you for your trust.

The sonoro Team

Please read the operating instructions here.

We are legally obliged to design our audio systems in such a way that they can switch off after 20 minutes in an inactive state. You can check this function under “System settings” > “Inactive standby” and set it yourself.

One of the main functions of your MEISTERSTÜCK is to connect to the Internet in order to receive Internet radio stations available worldwide. There are three ways to disable the Internet function:

1. Navigate to “System settings” > “Network” >”Keep network connection” and select the option “No”
2. Navigate to “System Setup” > “Time/Date” > “Auto Update” > “Update from Radio” and perform a system update.
3. Disconnect the device from the power supply, reconnect it and check the function.

Take a look at the operating instructions of your MEISTERSTÜCK here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Currently, the Internet radio and podcast services may be disrupted on our music systems. Unfortunately, these disruptions are caused by a third party supplier and are therefore beyond our direct control. In addition to sonoro music systems, millions of other Internet radio in Europe are affected.

We are working closely with the service provider to implement a solution in the form of an alternative service and we have been receiving content from another Internet radio provider since May 7, 2019 / 21:30 hours. Given the huge amount of data to migrate as soon as possible, the server structure was not stable during the first few hours of the service’s implementation. The situation has been stabilized and we assume that these problems have now been largely resolved.

If your audio system no longer receives Internet radio, proceed as follows:

Disconnect your sonoro music system completely before turning it on again (for PRESTIGE and MEISTERSTÜCK use the switch button on the back of the unit, for all other units, remove the cable from the AC adapter). Then wait for few minutes to reconnect the music system.
If this is not the case, it is recommended to perform a factory settings reset or possibly reset your network router. Please refer to your user manual.

The old web portal www.wifiradio-frontier.com is no longer available and you cannot use it to create your own account and/or add your own stations. If you want a station to be added to the database, please use the following link to generate a ticket (choose New radio station or New podcast under “Template”): https://support.wifiradiofrontier.com/portal/newticket

Due to the change of supplier, favorites must be saved again. In addition, you may notice minor changes in the menu structure of your device.

We apologize for any inconvenience caused by these changes. We have implemented these changes in order to ensure the continuity of the service. Even if the scenario of a change of supplier has been intensively tested in advance, it can initially lead to reduced service stability.
For more information on the data migration status, please visit the following website : https://status.frontiersmart.com/

If you have any further questions about this, please do not hesitate to contact our support team. You can reach us by e-mail at support@sonoro.de.

We thank you for your trust.

The sonoro Team

Please read the operating instructions here .

“One of the main functions of your RELAX is to connect to the Internet in order to receive Internet radio stations available worldwide. There are three ways to disable the Internet function:

1. Navigate to “”System settings”” > “”Network”” >””Keep network connection”” and select the option “”No””.

2. Navigate to “”System Setup”” > “”Time/Date”” > “”Auto Update”” > “”Update from Radio”” and perform a system update.

3. Disconnect the device from the power supply, reconnect it and check the function. “

Yes, saving favorites with the remote control is possible with all sonoro products. Up to 40 radio stations can be stored as favourites on your RELAX. Up to nine favourites can be stored via the RELAX remote control. If you want to store even more stations, you can do this directly on your RELAX. Select your favourite station, press the “Setup” button > Save favourites, select a free seat and confirm by pressing the speaker control button. All favourites can be accessed via the number field on your remote control. Please also read the user manual of your RELAX here.

To automatically update the local time, simply select the “Radio” source. In this way the summer and winter time is always updated. Of course, a manual changeover is also possible. When synchronising via the Internet, you must always set the summer and winter time manually. Please read the operating instructions of your device here.

With the free UNDOK App you can group up to 5 devices and use them simultaneously. In total you can manage up to 16 devices in the app. You can also find the UNDOK user manual here.

Take a look at the operating instructions of your RELAX here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Currently, the Internet radio and podcast services may be disrupted on our music systems. Unfortunately, these disruptions are caused by a third party supplier and are therefore beyond our direct control. In addition to sonoro music systems, millions of other Internet radio in Europe are affected.

We are working closely with the service provider to implement a solution in the form of an alternative service and we have been receiving content from another Internet radio provider since May 7, 2019 / 21:30 hours. Given the huge amount of data to migrate as soon as possible, the server structure was not stable during the first few hours of the service’s implementation. The situation has been stabilized and we assume that these problems have now been largely resolved.

If your audio system no longer receives Internet radio, proceed as follows:

Disconnect your sonoro music system completely before turning it on again (for PRESTIGE and MEISTERSTÜCK use the switch button on the back of the unit, for all other units, remove the cable from the AC adapter). Then wait for few minutes to reconnect the music system.
If this is not the case, it is recommended to perform a factory settings reset or possibly reset your network router. Please refer to your user manual.

The old web portal www.wifiradio-frontier.com is no longer available and you cannot use it to create your own account and/or add your own stations. If you want a station to be added to the database, please use the following link to generate a ticket (choose New radio station or New podcast under “Template”): https://support.wifiradiofrontier.com/portal/newticket

Due to the change of supplier, favorites must be saved again. In addition, you may notice minor changes in the menu structure of your device.

We apologize for any inconvenience caused by these changes. We have implemented these changes in order to ensure the continuity of the service. Even if the scenario of a change of supplier has been intensively tested in advance, it can initially lead to reduced service stability.
For more information on the data migration status, please visit the following website : https://status.frontiersmart.com/

If you have any further questions about this, please do not hesitate to contact our support team. You can reach us by e-mail at support@sonoro.de.

We thank you for your trust.

The sonoro Team

Please read the operating instructions here .

With the free UNDOK App you can group up to 5 devices and use them simultaneously. In total you can manage up to 16 devices in the app. You can also find the UNDOK user manual here.

“One of the main functions of your STREAM is to connect to the Internet in order to receive Internet radio stations available worldwide. There are three ways to disable the Internet function:

1. Navigate to “”System settings”” > “”Network”” >””Keep network connection”” and select the option “”No””.

2. Navigate to “”System Setup”” > “”Time/Date”” > “”Auto Update”” > “”Update from Radio”” and perform a system update.

3. Disconnect the device from the power supply, reconnect it and check the function. “

To automatically update the local time, simply select the “Radio” source. In this way the summer and winter time is always updated. Of course, a manual changeover is also possible. When synchronising via the Internet, you must always set the summer and winter time manually. Please read the operating instructions of your device here.

With the free UNDOK App you can group up to 5 devices and use them simultaneously. In total you can manage up to 16 devices in the app. You can also find the UNDOK user manual here.

Take a look at the operating instructions of your STREAM here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here.

Yes, saving favorites with the remote control is possible with all sonoro products. Up to six radio stations can be stored as favourites on your STEREO 2. Up to six favourites can be stored via the remote control, or you can do this directly on the device. Favorites 1-6 can be called up via the number field on your remote control. You can also read the operating instructions for your STEREO 2 here.

To ensure that the current time is always displayed, please set your STEREO 2 to automatic time in the basic settings. Of course, a manual changeover is also possible. Please read the operating instructions for your device here.

Take a look at the operating instructions of your STEREO 2 here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here.

Yes, saving favorites with the remote control is possible with all sonoro products. Up to six radio stations can be stored as favourites on your CD 2. Up to six favourites can be stored on the CD 2 with the remote control. Of course, you can also do this directly on the device. Favorites 1-6 can be called up via the number field on your remote control. Please also read the operating instructions for your CD 2 here.

Take a look at the operating instructions of your CD 2 here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here.

Yes, saving favorites with the remote control is possible with all sonoro products. Up to six radio stations can be stored as favourites on your QUBO. Up to six favourites can be stored on the QUBO with the remote control. Of course, you can also do this directly on the device. Favorites 1-6 can be called up via the number field on your remote control. Please also read the operating instructions for your QUBO here.

Take a look at the operating instructions of your QUBO here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here.

Take a look at the operating instructions of your HIFI here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here.

Take a look at the operating instructions of your CD here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here.

Yes, saving favorites with the remote control is possible with all sonoro products. Up to six radio stations can be stored as favourites on your STEREO. Up to six favourites can be stored via the remote control, or you can do this directly on the device. Favorites 1-6 can be called up via the number field on your remote control. You can also read the operating instructions for your STEREO here.

To ensure that the current time is always displayed, please set your STEREO 2 to automatic time in the basic settings. Of course, a manual changeover is also possible. Please read the operating instructions for your device here.

Take a look at the operating instructions of your STEREO here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Currently, the Internet radio and podcast services may be disrupted on our music systems. Unfortunately, these disruptions are caused by a third party supplier and are therefore beyond our direct control. In addition to sonoro music systems, millions of other Internet radio in Europe are affected.

We are working closely with the service provider to implement a solution in the form of an alternative service and we have been receiving content from another Internet radio provider since May 7, 2019 / 21:30 hours. Given the huge amount of data to migrate as soon as possible, the server structure was not stable during the first few hours of the service’s implementation. The situation has been stabilized and we assume that these problems have now been largely resolved.

If your audio system no longer receives Internet radio, proceed as follows:

Disconnect your sonoro music system completely before turning it on again (for PRESTIGE and MEISTERSTÜCK use the switch button on the back of the unit, for all other units, remove the cable from the AC adapter). Then wait for few minutes to reconnect the music system.
If this is not the case, it is recommended to perform a factory settings reset or possibly reset your network router. Please refer to your user manual.

The old web portal www.wifiradio-frontier.com is no longer available and you cannot use it to create your own account and/or add your own stations. If you want a station to be added to the database, please use the following link to generate a ticket (choose New radio station or New podcast under “Template”): https://support.wifiradiofrontier.com/portal/newticket

Due to the change of supplier, favorites must be saved again. In addition, you may notice minor changes in the menu structure of your device.

We apologize for any inconvenience caused by these changes. We have implemented these changes in order to ensure the continuity of the service. Even if the scenario of a change of supplier has been intensively tested in advance, it can initially lead to reduced service stability.
For more information on the data migration status, please visit the following website : https://status.frontiersmart.com/

If you have any further questions about this, please do not hesitate to contact our support team. You can reach us by e-mail at support@sonoro.de.

We thank you for your trust.

The sonoro Team

Please read the operating instructions here

To automatically update the local time, simply select the “Radio” source. In this way the summer and winter time is always updated. Of course, a manual changeover is also possible. When synchronising via the Internet, you must always set the summer and winter time manually. Please read the operating instructions of your device here.

“One of the main functions of your PRESTIGE is to connect to the Internet in order to receive Internet radio stations available worldwide. There are three ways to disable the Internet function:

1. Navigate to “”System settings”” > “”Network”” >””Keep network connection”” and select the option “”No””.

2. Navigate to “”System Setup”” > “”Time/Date”” > “”Auto Update”” > “”Update from Radio”” and perform a system update.

3. Disconnect the device from the power supply, reconnect it and check the function. “

Take a look at the operating instructions of your PRESTIGE here. Further questions will be answered there. Or contact our service department at support@sonoro.de

Please read the operating instructions here. here .

Yes, please set your GoLondon to “Automatic time” in the basic settings, so that the current time is always displayed, and of course it is also possible to change it manually. Please read the operating instructions of your device here.

You can buy sonoro battery packs specially designed for our devices, in our Onlineshop or directly from your sonoro dealer.

Take a look at the operating instructions of your GoLondon here. Further questions will be answered there. Or contact our service department at support@sonoro.